FAQ
Frequently Asked Questions (FAQ)
1. How do I book a tour with Wise Travel Africa?
Booking is simple. You can book directly on our website through each package page, contact us on WhatsApp, or email us at info@wisetravelafrica.com. Once you reach out, our team will guide you through the booking steps and confirm your itinerary with secure payment options.
2. What payment methods do you accept?
We accept major credit and debit cards through our secure online system, as well as bank transfers in both USD and Tanzanian Shillings. Mobile money payments are available for guests within East Africa, and PayPal can be arranged upon request. A deposit is required to confirm your booking, with the remaining balance typically due before your arrival.
3. Can I customize my itinerary?
Yes, all our trips can be customized to match your interests, budget, travel dates, and group size. Whether you want a romantic escape, an adventurous safari, or a cultural immersion, we’ll design a tailor-made experience that suits you perfectly.
4. Do I need a visa to travel to Tanzania or Zanzibar?
Visa requirements depend on your nationality and travel circumstances. Check the official Tanzania Immigration visa guidelines and use the official eVisa portal where applicable. Some travellers need approval before departure, so confirm your requirements before making travel arrangements.
5. What is included in the tour packages?
Our tour packages typically include airport transfers, accommodation, guided tours, national park entry fees, transportation, and meals as stated in your itinerary. Unless specified otherwise, international flights, visas, personal expenses, and travel insurance are not included.
6. Is travel insurance required?
Zanzibar has a mandatory inbound travel insurance requirement. Review the current eligibility, coverage and application rules on the official Zanzibar inbound insurance portal before travelling. We also recommend comprehensive travel insurance covering medical emergencies, trip cancellations, delays and lost baggage, including any activities in your itinerary.
7. When is the best time to visit Tanzania?
The best time to go on safari in the Serengeti or Ngorongoro is during the dry season, from June to October. For Kilimanjaro trekking, the best months are January through March and June through October. Zanzibar is a year-round beach destination, though June through February is ideal for sunny, dry weather.
8. Are your tours family-friendly?
Yes, we welcome families and design safe, age-appropriate experiences for travelers of all ages. Let us know the ages of your children so we can tailor your itinerary with family-friendly accommodations and activities.
Booking & Travel Info
Booking Confirmation
After you confirm your booking with a deposit, we will email you a detailed itinerary, confirmation receipt, and important travel tips. We’re also available to answer any follow-up questions before your trip.
Group Bookings and Private Tours
We offer tours for solo travelers, couples, families, and large groups. Discounts are available for groups, and private guides can be arranged for a more personalized experience.
Cancellation and Refund Policy
If you cancel more than 30 days before your scheduled trip, you will receive a full refund minus processing fees. Cancellations made 14 to 29 days before arrival are eligible for a 50% refund. Cancellations made less than 14 days before the trip are non-refundable. Some exceptions may apply for packages that include permits or special arrangements.
Need Help?
If you have any questions or need support while planning your trip, we’re here to help.
Contact us on WhatsApp at +255 766 330 816 or email us at info@wisetravelafrica.com.
You can also follow us and message us on Instagram at @wisetravelafrica.